Questions & Answers

Don't see your question? Call or text (732) 399-2199.

Pickup & Delivery

Where do you pick up and deliver?

Pickup and delivery are free anywhere in Manchester Township, including Whiting. We also serve Lakehurst, Toms River, Berkeley, and Jackson. Just ask!

Do I need to be home?

No. Leave your bag in an agreed spot, like your front porch, and we'll take care of the rest. We aren't responsible for bags left outside before pickup or after delivery.

How fast will I get my laundry back?

Within 48 hours of pickup, not counting Sundays and holidays.

How do I change or cancel a pickup?

Visit our booking page, use the link in your confirmation message, or call or text us. Cancellations with at least 12 hours' notice are free.

Can I set this up for my mom or dad?

Absolutely. Many adult children arrange weekly pickups for a parent. Call or text and we'll set it all up, including payment.

When can I reach you?

Call Monday through Saturday, 9am to 5pm. Text anytime and we'll reply within a few hours. If we miss your call, leave a message and we'll call you back the same day. You can also book online anytime.

Pricing & Payment

How much does it cost?

$1.75 per pound on a weekly or every-other-week plan, or $1.85 per pound for a one-time order, with a $35 minimum. Bedding is priced per item. See Services & Pricing.

How do I pay?

Cash, check, or card, paid at delivery. Weekly customers can also be billed weekly.

Is there sales tax?

Clothing isn't taxed. Sheets, towels, and bedding include New Jersey sales tax (6.625%), so we weigh them separately.

Is there a first-time discount?

Yes! Get $5 off your first order. Just mention it when you book.

Laundry Care

Is my laundry washed with other people's?

Never. Every customer's laundry is washed, dried, and folded separately, and tagged with your name.

What detergent do you use?

Unscented, hypoallergenic detergent by default, which is gentle on sensitive skin. Prefer a scent or softener? Add them when you book.

What scents can I choose?

Unscented (our default, included), or for +$0.25/lb: Fresh & Clean, Lavender & Vanilla, or Classic Clean. We use in-wash scent boosters, so the fragrance lasts for days. See all scents.

Do you remove stains?

We pre-treat any stains you point out. Most come out, but we can't guarantee every stain will.

What can't you wash?

"Dry clean only" items, leather, suede, fur, items soiled with chemicals or bodily fluids, items with pests, shoes, and rubber-backed rugs. If we find one, we'll return it unwashed.

What if something is lost or damaged?

Tell us within 48 hours of delivery and we'll make it right, as described in our service policy. We're careful, and we tag every order to prevent mix-ups.